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SECURE
AUTOMATED OFFSITE BACKUPS
GENERAL
INFORMATION
TECHNICAL INFORMATION
Why backup?
Most small businesses put their
lives on the line every night and
don't even realize it. With
businesses depending more and more
on the data stored in their
computer, proper backups are
becoming much more critical. Remote
backups accomplish several essential
steps that are often overlooked or
done improperly by other backup
software - especially non-automated
tape backup systems.
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What is
remote backup?
Remote backup works basically like
regular tape backups, with one
important difference. Instead of
sending backups to a tape or zip
drive attached to the computer,
remote backup works by sending data
over regular telephone lines to
another computer safely off-site. It
does this (usually) at night while
the business is closed and nobody is
using the computer. It's completely
automatic.
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What if we
already have a tape backup system?
Using both a tape backup system and
a remote backup system offers the
best of both worlds. Critical files,
like billing, customer contact files
and databases can be kept on the
remote backup system. The tape
system can be used to create a full
backup of the entire file system --
including program files -- once or
twice a month. In this way, the
tapes and the drive will last longer
and require less maintenance. The
remote backup system can provide a
quick and easy way to retrieve
critical files and databases without
the hassle of searching through
tapes.
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How secure
are remote backups?
Very. You -- and you alone -- have
access to your data files because
Offsite Backup encrypts your data prior
to transmission to our offsite
backup server. Military-grade
encryption technology and a
user-defined password (encryption
key) ensure that nobody, including
employees of Offsite Backup, can access
your data. Compare this to the total
lack of security on most tape and
zip drive systems.
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What tasks
are required to run a daily backup?
None! The actual backup process
itself is fully automated. Once you
have configured the time, frequency
and list of files to be backed up
into the client software, the actual
backup will take place automatically
on schedule. All you have to do is
keep your PC turned on when you
leave the office in the evening.
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Which
operating systems does Dr.Backup
support?
Offsite Backup will work with most PCs,
laptops or servers running Microsoft
Windows versions 95, 98, ME, NT4,
2000, 2003 or XP. To ensure a
minimum of software compatibility
issues, please verify that you have
applied the most recent service
packs (software patches) to your
system prior to installing the
Offsite Backup client software.
Offsite Backup
software client will also backup
remote volumes (files from other
computers and operating systems)
which are visible as a networked
drive to your PC.
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What is
encryption?
Encryption is basically a
mathematical formula that is used to
scramble a data file. The only way
to unscramble the file is with the
proper encryption key. Offsite
Backup
clients have their own personal
encryption key that is known only to
them.
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What
happens if I lose my encryption key?
Unfortunately, encryption keys
cannot be recovered. Offsite Backup
recommends keeping a record of your
encryption key offsite in a safe
location.
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What
happens if my modem connection fails
during a backup?
If a transmission is interrupted in
the middle of a backup, the
Offsite Backup software client will
attempt to re-establish a connection
and resume the backup from where it
was interrupted.
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Can I use
my high-speed broadband connection?
Absolutely. This is in fact the
preferred method for quickly
accomplishing remote backups. It is
highly recommended for clients with
large offsite storage requirements.
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What if I
turn my computer off and miss a
backup?
If you occasionally forget to leave
your computer on, this is not a
problem. Offsite Backup will simply
resume your backup schedule when you
power back up your system. Files
that have changed since your last
backup will be identified and
properly archived when it is time
for the next scheduled backup.
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Can I
backup my network?
Yes. Simply configure your Offsite
Backup
client software to backup files on a
networked drive and it will.
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Can I
backup more than one computer to my
account?
Yes. The number of computers that
can be backed up to your account
depends on the Remote Backup Package
Plan you purchased. Each computer
must have its own unique username
and password. All computers covered
under your account share a "pooled"
amount of disk storage space on the
offsite backup server.
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Does
Dr.Backup work if my company has a
firewall?
Offsite Backup client software
establishes a "passive" network
connection to the remote backup
server. It is therefore fully
compatible with most popular
firewall devices on the market
today. This includes devices that
employ network address translation
(NAT.)
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How often
is my computer backed up?
As often as you wish, because you
set up the time and frequency that
works best for your schedule.
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How long
does a backup take?
The size of your backup, speed of
your Internet connection and amount
of compressed data being transmitted
will determine the length of time
for the backup. Backups can be
incremental -- archiving only files
that have changed since the previous
backup -- or full, to backup all of
your critical data. Cable modems,
DSL and ISDN connections do speed up
the process but are not required.
Your initial backup and all full
backups will take the longest
because it requires transmission of
all data files in your backup set to
the offsite storage - not just the
data that has recently changed.
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How do I
know that a remote backup actually
occurred?
Dr.Backup can be configured to email
you a progress report at the
completion of each remote backup.
This lets you know that your backup
was completed. If Offsite Backup
experiences any problem with the
backup, the log files attached to
the progress report email will
identify the files that have not
been archived or other trouble
found.
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Do I have
to install a special telephone line
or other communication equipment?
No. Offsite Backup uses your existing
Internet connection to transmit
files to our offsite storage
servers. Even though cable, DSL and
ISDN lines speed up the process,
many Offsite Backup clients successfully
use a dialup modem to transmit
encrypted data to the Offsite Backup
server each night.
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How do I
restore my data?
Offsite Backup lets you select individual
files or folders for restoration. If
you have a catastrophic loss, simply
install the Offsite Backup client
software on your new computer,
connect to the Internet and restore
all of your data up to the point
prior to the unfortunate event. In
order to recover you data, you must
have your encryption key or recovery
diskette created at the time you
first installed the original backup
client software.
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