Real Time vs. Anytime Support
There are two key ways to deliver support, Remote Control and Background Troubleshooting. Remote Control techniques take over the users desktop. Background Troubleshooting allows the technician to work behind the scenes and solve problems without interrupting the user. Our technicians can troubleshoot network, server, and desktops problems using both of these techniques (24/7/365).
Trained and Experienced Technicians
Relieving the pressure on your IT Staff. When the day-to-day management of systems puts a strain on internal resources, Alaric can provide support. Alaric’s Management Services let you offload routine operational tasks to our skilled technical and engineering specialists.

US BASED IP SUPPORT

The Remote Assistance feature that lets you share control of your computer with someone else over the Internet. With your permission technical support person who is also running the software can access your computer to help you fix a technical problem.

• The software downloads only 260kb onto a user's system – making it one of the fastest downloads of any remote support software. Connection is fast and efficient - even over dial-up.

• Absolutely no configuration is required on the customer's end.

• Support representative and end-user are connected (and disconnected) in seconds. At the end of the session, the software is automatically removed from the remote system, leaving the system exactly as it was before.

• Eliminates the need for phone support by allowing the support representative to initiate a chat session with the remote user during the remote control session. In addition, the support representative can transfer needed files to and from the user's computer during the remote session. Even large files or entire directories can be transferred quickly and easily.

• A support representative can install programs, change settings, and continue troubleshooting the remote system completely unassisted – allowing the remote user to attend to other tasks while the problem is resolved.

• The session is initiated on-demand, and the software is only installed for the duration of the support incident. End-to-end RC4 encryption is available as an option for protection of the entire data stream.

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